Refund & Withdrawal Policy

Your 14-day right of withdrawal

As a consumer buying at a distance, you generally have 14 days to withdraw from the contract without giving a reason, under Decreto-Lei n.º 24/2014 (transposing Directive 2011/83/EU). Two important exceptions apply to what we sell, because it is digital content and services.

Full Report (digital content)

The Full Report is delivered immediately on payment. At checkout you expressly request immediate delivery and acknowledge that, once the report is unlocked, the right of withdrawal is lost — this is standard for digital content supplied instantly. If a technical problem prevents delivery, contact us and we will fix it or refund you in full.

Deep Search (service)

• If you change your mind before we start the work, email us and we will refund you in full.
• If you asked us to begin within the 14-day window and then withdraw, you pay only for the work already performed and we refund the balance.
• Once the service is fully delivered (your ranked shortlist has been sent), the right of withdrawal is complete.
• If we fail to deliver within the agreed timeframe, contact us for a full refund.

Grant Sprint (consulting)

The Grant Sprint is a bespoke engagement governed by its own written proposal, which sets out scope, milestones and cancellation terms agreed with you before any work begins.

How to request a refund or withdraw

Email hello@asfouri.media from the address you used to buy, telling us your order and what you would like. We aim to reply within 3 working days and issue any refund to your original payment method within 14 days of agreeing it.

Dispute resolution

If we cannot resolve things directly, you may use alternative dispute resolution — CICAP (Porto) or CNIACC (national) under Law 144/2015 — or the EU Online Dispute Resolution platform.